Terms of Service

1. Accepting these Terms

By creating an account, accepting an order, or using Arena, you agree to these Terms, our Acceptable Use Policy, and any order form or plan terms presented when you buy the Service. If an order form expressly conflicts with these Terms, the order form controls for that purchase.

You must be at least 18. If you use Arena for an organisation, you confirm that you have authority to bind it. If you do not agree, do not use the Service.

2. The Service

Arena is an AI-assisted simulation service. It creates synthetic personas and event ledgers to help explore possible community reactions to scenarios and interventions. Features may include managed services, a web console, exports, integrations, and APIs as described in your plan or order.

Synthetic output is not a survey of real residents, a statistically valid forecast, or a substitute for legally required consultation. It is not legal, planning, financial, investment, safety, or other professional advice. AI output can be incomplete, inaccurate, biased, offensive, or unsuitable. You are responsible for human review, validation, and decisions made using output.

3. Accounts and organisations

Provide accurate account information, protect credentials, and promptly tell us about suspected misuse. You are responsible for activity through your account except to the extent caused by our breach of these Terms or failure to use reasonable care. An organisation administrator may manage access to its workspace and Customer Content.

4. Plans, usage, and payment

• Prices, included usage, billing cadence, currency, and applicable GST are shown at purchase or in an order form.
• Usage charges are calculated from the Service's records, including model calls, tokens, runs, seats, or other meters described at purchase.
• You authorise us and our payment provider to charge amounts due using your selected payment method.
• You must raise a good-faith billing dispute within 30 days after the relevant invoice or charge so we can investigate it promptly. This does not limit rights that cannot lawfully be limited.
• We may apply reasonable usage limits to protect service availability, security, and cost controls. We will identify material plan limits at purchase.

5. Renewal, cancellation, and refunds

A recurring subscription renews for the billing period shown at purchase until cancelled. We will give reasonable advance notice before an annual or longer subscription renews. You can cancel before renewal through the available account process or by emailing info@scopomap.com.au. Cancellation stops future renewal, and access continues to the end of the paid period unless stated otherwise.

We do not provide prorated refunds for a change of mind unless an order or plan says otherwise. Nothing in these Terms excludes any refund, remedy, consumer guarantee, or other right available under the Australian Consumer Law or another law that cannot be excluded.

6. Customer Content

You retain ownership of Customer Content. You give us a non-exclusive, worldwide licence to host, copy, transmit, transform, display, and otherwise use Customer Content only as reasonably needed to provide, secure, support, and improve the Service, comply with law, and follow your instructions. This licence ends when the content is deleted from our systems, except for lawful retention and isolated backups.

We do not use Customer Content to train general-purpose AI models. We may use aggregated or de-identified information to understand and improve the Service where it does not reasonably identify a person or reveal Customer confidential information.

You confirm that you have the rights and permissions needed to submit Customer Content and allow this processing. Unless we approve it in writing, do not submit sensitive information or personal information about identifiable people. Our Privacy Policy explains how we handle personal information.

7. Scopomap technology and output

We and our licensors own the Service, software, models, interfaces, designs, documentation, and related intellectual property. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Service during your plan.

As between you and us, and to the extent the law permits ownership, you may use and own output generated specifically for you. Similar or identical output may be generated for others, and we do not promise that output is unique or eligible for intellectual-property protection. Rights in source material and third-party content remain with their owners.

8. Acceptable use

You must follow our Acceptable Use Policy. You must not use Arena to make high-impact decisions about an identifiable person, misrepresent synthetic output as real public consultation or testimony, or deploy simulated misinformation to deceive real people.

9. Third-party services and data

Arena relies on third-party AI, infrastructure, payment, open-data, and integration services. Their availability and outputs may affect the Service. If you connect or request a third-party service, its terms may also apply. Open and third-party datasets may contain errors or licence conditions, which you must consider when using or redistributing output.

10. Service changes

We may improve or change the Service. We will give reasonable notice of a change that materially reduces a paid feature during a committed term unless the change is urgently needed for security, law, or third-party platform availability. If a notified change materially reduces the core Service you prepaid for, you may terminate the affected Service and request a reasonable prorated refund for the unused period. We may end a discontinued feature at renewal rather than continuing it indefinitely.

11. Suspension and termination

You may stop using the Service at any time and may cancel as described above. We may suspend affected access where reasonably necessary to prevent security threats, unlawful activity, material harm, or material breach, or where undisputed payment remains overdue after notice. Where practical, we will explain the reason and allow a reasonable opportunity to fix the issue before suspension. Urgent threats may require immediate action.

Either party may terminate for an unremedied material breach after reasonable written notice. We may also terminate a free or beta service on reasonable notice. Following closure, you should export needed content; we delete Customer Content from active systems within 30 days, subject to the exceptions in our Privacy Policy.

12. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law where it applies. For example, services must be provided with due care and skill and be reasonably fit for a purpose you make known to us. Nothing in these Terms excludes, restricts, or modifies a right or remedy that cannot lawfully be excluded, restricted, or modified.

Where the law permits us to limit a remedy for services not ordinarily acquired for personal, domestic, or household use, our liability is limited, at our option, to supplying the services again or paying the cost of having them supplied again.

13. Liability

Each party is responsible for loss that was reasonably foreseeable and caused by its breach, negligence, or unlawful conduct. To the maximum extent permitted by law, neither party is liable for indirect or consequential loss that was not reasonably foreseeable when the contract was made.

Except for liability that cannot be limited, and liability arising from fraud, wilful misconduct, infringement of the other party's intellectual property, or breach of confidentiality or privacy obligations, each party's total liability arising from the Service in a 12-month period is limited to the greater of AUD 500 and the amount you paid for the Service in that period. This section does not reduce your obligation to pay valid charges already incurred.

14. Confidentiality

Each party must use the other's non-public confidential information only for this contract, protect it with reasonable care, and disclose it only to people who need it and are bound to confidentiality. This does not cover information that is public without breach, independently developed, already lawfully known, or lawfully received from another source. A legally required disclosure is permitted after notice where lawful.

15. Disputes and governing law

Contact info@scopomap.com.au first and describe the issue. The parties will try in good faith to resolve it within 30 days before starting court proceedings, except where urgent relief is needed. These Terms are governed by the laws of New South Wales, Australia. Courts in New South Wales have non-exclusive jurisdiction. This does not prevent a consumer or small business from using a court, tribunal, regulator, or remedy available under applicable law.

16. Changes to these Terms

We may update these Terms with reasonable notice. Changes normally apply from your next renewal or when you accept them. We may make an earlier change where reasonably necessary for law or security, but it will not retrospectively change charges or remove accrued rights. If an earlier material change substantially harms your use of a prepaid Service, you may cancel the affected Service and request a reasonable prorated refund.

17. General and contact

Neither party may assign this contract without the other's consent, not to be unreasonably withheld, except to an affiliate or as part of a genuine corporate transaction if the assignee can perform the contract. If a provision is unenforceable, it is read down or removed only as needed, and the rest remains effective. A delay in enforcing a right is not a waiver. These Terms and incorporated documents are the agreement about the Service, subject to rights arising from representations or laws that cannot be excluded.

SCOPOMAP PTY LTD, ACN 665 148 863, New South Wales, Australia
info@scopomap.com.au · (02) 8821 7077